When you buy something from a company, you expect to be treated like you are the most important person to the people on the other end of the cash register. You signed up to be treated like gold and for a company, there is a lot of work that goes beyond the brand you see at the cash register.
At Sumato – We provide what most coffee companies provide, coffee. But beyond the pretty coffee pictures and videos, we do something different. We only roast when someone orders and coffee connoisseurs want coffee that has been freshly roasted. This makes us more of a logistics and speed company than it does a coffee company, in many ways.
When we receive an order, we roast immediately and do our best to ship that day or first thing in the morning, the following day. Check the Instagram video (click through), if you want the video story version of how we roast then ship and bypass the rest of my message below. It is straight up moving physical products out the door for shipment. No BS in these videos.